This privacy policy explains how A-Cabs Penrith ("we", "us", "our") collects, uses and protects any personal information that you provide when you use our website www.acabspenrith.co.uk.
We are committed to ensuring that your privacy is protected and that we comply with UK data protection law, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Who we are and how to contact us
A-Cabs Penrith
For any questions about this policy or how we handle your personal data, please contact us using the details above.
What information we collect
We only collect information that we need to provide our taxi services and respond to your enquiries. Through our website and contact channels we may collect:
- Name
- Contact details (phone number, email address)
- Pick-up and drop-off locations
- Date and time of requested journey
- Any additional information you choose to include in the message box on the contact or booking enquiry form
- Technical information such as IP address, browser type and pages visited, collected via standard web server logs and cookies where used
We do not collect or process any payment card details via this website. All payments are taken directly in the taxi and are processed separately from the website.
How we collect your information
- When you complete and submit a contact or booking enquiry form on our website
- When you contact us directly by phone, email or WhatsApp using the contact details published on the site
- Automatically, when you browse our website (for example, through server logs and cookies, if implemented)
Why we use your information
We only use your personal information when we have a lawful basis to do so under UK GDPR.
To respond to enquiries and provide taxi services
To read and respond to contact form submissions, emails, phone calls and WhatsApp messages. To arrange, manage and provide taxi journeys that you request.
Legal basis: performance of a contract or taking steps at your request before entering into a contract.
To manage our business and improve our services
To keep basic records of enquiries and bookings. To monitor website performance and understand how visitors use our site using aggregated or anonymised information where possible.
Legal basis: legitimate interests in running and improving our business and website.
To comply with our legal obligations
To keep records that we are required to retain by law, for example for tax or accounting purposes.
Legal basis: compliance with a legal obligation.
We do not use your contact details collected through the website to send general marketing emails or messages unless you have explicitly asked us to do so.
Cookies and similar technologies
Our website may use cookies or similar technologies to ensure it functions correctly and to improve your experience. Cookies are small text files placed on your device when you visit a website.
You can usually configure your browser to refuse some or all cookies or to alert you when websites set or access cookies. If we implement specific analytics or advertising cookies in future, we will update this policy and, where required, ask for your consent.
Who we share your information with
We treat your personal information as confidential and do not sell or rent it to third parties. We may share your information with:
- Service providers who help us operate our website (such as website hosting or email service providers), only to the extent necessary and subject to appropriate confidentiality obligations
- Professional advisers such as accountants where necessary for our business and compliance obligations
- Authorities where we are required to do so by law or in connection with legal claims
We do not share payment card details via the website because we do not collect them there.
International data transfers
Our website and email may be hosted or processed using services that store data inside the UK or the European Economic Area (EEA). If we ever use a service provider that stores or processes personal data outside the UK or EEA, we will ensure that appropriate safeguards are in place, such as UK-approved standard contractual clauses or an adequacy decision.
How long we keep your information
- Basic enquiry and booking information (name, contact details, journey details) may be kept for up to 6 years to comply with tax and accounting requirements
- Technical information collected by the website (such as IP address and log data) may be kept for a shorter period necessary for security and performance monitoring
When we no longer need your data, we will delete or anonymise it securely.
How we keep your information secure
We take appropriate technical and organisational measures to protect your personal information from loss, misuse and unauthorised access, including:
- Using secure systems and password protection for email and devices
- Limiting access to personal data to those who need it
- Using reputable website hosting and security features such as firewalls and SSL (HTTPS) where available
While we do our best to protect your personal information, no method of transmission over the internet is completely secure, so we cannot guarantee absolute security.
Your data protection rights
Under UK data protection law, you have the following rights in relation to the personal information we hold about you:
Access — receive a copy of your personal data
Correction — fix inaccurate or incomplete data
Erasure — request deletion in certain circumstances
Restriction — limit how we process your data
Objection — object to processing based on legitimate interests
Portability — obtain and reuse your data in limited cases
To exercise any of these rights, please contact us using the details in the section above.
Third-party websites
Our website may contain links to other websites such as WhatsApp or other external services. Once you use these links and leave our site, we are not responsible for the protection and privacy of any information you provide while visiting those third-party sites. You should check the privacy policies of those sites.
Changes to this privacy policy
We may update this privacy policy from time to time by publishing a new version on our website. You should check this page occasionally to ensure you are happy with any changes. Where appropriate, we may notify you of significant changes by email or by a notice on the website.